Refund policy

Refund & Return Policy

If you are not completely satisfied with your purchase, we accept returns of unused products within 30 days of delivery. Once we receive the returned item(s), Tilly's Beauty will issue a full refund (excluding shipping fees and a $35 handling fee, as we are unable to refund the initial shipping and order insurance costs).

Return Conditions

• Items must be unused, unworn, unwashed, and in original packaging.
• Products must be in the same condition as received, with tags and lace uncut.
• Returns that do not meet these conditions may not be eligible for a refund or may incur a restocking fee.

Processing Time

Please allow 7 to 14 business days for your return to be processed once we have received the item(s).

Non-Returnable Items

• Discounted/Sale items are final sale and cannot be returned or exchanged.
• Custom orders and special requests (including altered products) are non-refundable.

Third-Party Purchases

Tilly’s Beauty cannot issue refunds for products purchased through third-party retailers, distributors, or partners. Refunds are only applicable to purchases made directly through our official website.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable and insured mail service, as we cannot be held responsible for lost or damaged return shipments.

Proof of Return

We are unable to issue a refund without actual receipt of the returned item(s) or valid proof of return delivery.

Return Inspection

All returned items will be inspected upon receipt. In the event an item is returned in an unsuitable condition, we reserve the right to refuse the return and ship the item back to the customer.

Contact Us

For all return enquiries or customer support, please contact us at:
Email: shoptillysbeauty@gmail.com. Location: Caledon, Ontario, Canada

Note: This policy is effective as of 9th March 2025 and applies to all purchases made through www.shoptillysbeauty.ca.